VANBOYS TRANSPORT
TERMS AND CONDITIONS
Last Updated: November 2025
These Terms and Conditions (“Terms”) govern the use of the services provided by VanBoys Transport (“VanBoys”, “we”, “us”, “our”) through our website, telephone, email, WhatsApp, social media platforms, or any other communication channels.
By requesting a quotation, making a booking, or using our services, you agree to be bound by these Terms.
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1. ABOUT VANBOYS TRANSPORT
VanBoys Transport is a transport, logistics, removals, courier and relocation service operating throughout the United Kingdom.
Contact Details:
Website: vanboys.co
Telephone: 020 8080 3435
WhatsApp: 0749 000 0089
Email: info@vanboys.co
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2. OUR ROLE
VanBoys Transport operates as a transport, logistics, marketing and booking platform.
Services may be carried out by:
* VanBoys Transport;
* Approved subcontractors;
* Independent transport operators;
* Courier companies;
* Removal companies;
* Self-employed drivers;
* Third-party service providers.
By making a booking, you acknowledge that your service may be carried out by a third-party company or driver operating on behalf of VanBoys Transport.
Individual service providers may operate under their own insurance policies, liability limits and service conditions.
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3. QUOTATIONS
All quotations are based on the information provided by the customer.
Customers must provide accurate information regarding:
* Collection and delivery addresses;
* Item quantities;
* Item dimensions;
* Item weights;
* Property access;
* Floor levels;
* Lift availability;
* Parking arrangements;
* Labour requirements;
* Special handling requirements.
All quotations are provided in good faith based upon the information supplied.
If the actual service differs from the information provided, we reserve the right to:
* Amend the quotation;
* Apply additional charges;
* Allocate additional labour;
* Allocate additional vehicles;
* Reschedule the service;
* Decline the service where safety concerns arise.
Any additional costs will be explained before work proceeds where reasonably possible.
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4. BOOKINGS
A booking becomes confirmed once:
* We have accepted your booking; and
* Any required deposit has been received.
Customers are responsible for ensuring all booking details are accurate.
Failure to provide accurate information may result in delays, additional charges or cancellation of the service.
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5. DEPOSITS
A deposit may be required to secure a booking.
Deposits are generally non-refundable because vehicle allocation, driver scheduling, operational planning and administrative costs are incurred upon confirmation.
Where appropriate, VanBoys Transport may offer a credit note at its discretion.
Credit notes:
* Are valid for 12 months from the date of issue;
* May be used against future services;
* Have no cash value;
* Are non-transferable unless otherwise agreed.
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6. CANCELLATIONS
Customers may cancel a booking at any time.
However:
* Deposits are generally non-refundable;
* Cancellation charges may apply where resources have already been allocated;
* Additional costs incurred by VanBoys Transport may be deducted from any refund due.
Where a vehicle, driver or subcontractor has already been assigned, cancellation fees may apply.
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7. RESCHEDULING
Customers may request amendments or reschedule their booking up to 48 hours before the scheduled service date and time.
Requests made within 48 hours may:
* Be subject to availability;
* Require a revised quotation;
* Incur additional charges.
VanBoys Transport will make reasonable efforts to accommodate changes but cannot guarantee availability.
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8. SELF-LOADING SERVICES
Unless specifically stated within the quotation, transport-only services are provided on a self-loading basis.
Self-loading means:
* The customer loads the vehicle;
* The customer unloads the vehicle;
* No loading or unloading assistance is included.
Where loading or unloading assistance is required, labour must be requested and booked in advance.
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9. LABOUR AND HEAVY ITEMS
Customers must accurately declare any:
* Heavy items;
* Bulky items;
* Specialist equipment;
* Safes;
* Machinery;
* Pianos;
* Large furniture;
* Commercial equipment.
If additional labour, equipment or vehicles are required due to inaccurate descriptions, additional charges may apply.
If a booked service cannot safely proceed because items were incorrectly described, the booked service remains chargeable.
Any replacement service, additional crew or specialist equipment will be quoted separately.
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10. ACCESS, PARKING AND WAITING TIME
Customers are responsible for ensuring suitable access at collection and delivery locations.
Additional charges may apply where:
* Access is restricted;
* Parking is unavailable;
* Building management permissions are not obtained;
* Keys are unavailable;
* Lift access is unavailable;
* The customer is not present;
* Loading or unloading cannot proceed immediately.
Any waiting time incurred by drivers, crews or subcontractors may be charged at the applicable hourly rate.
Where delays substantially affect the service, VanBoys Transport reserves the right to reschedule the booking and apply additional charges.
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11. PARKING AND CARRY DISTANCES
Customers must ensure suitable parking is available as close as reasonably possible to the collection and delivery addresses.
Where parking is unavailable or significantly distant from the property, additional labour charges may apply.
As guidance, carrying distances exceeding approximately 50 yards (45 metres) from the vehicle to the property entrance may result in additional charges due to increased labour and operational time.
Any parking charges, congestion charges, tolls, permits or access fees directly associated with the service may be charged to the customer.
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12. CUSTOMER RESPONSIBILITIES
Customers agree to:
* Provide accurate booking information;
* Ensure safe access to all locations;
* Ensure items are ready for collection;
* Properly package goods where packing services have not been purchased;
* Declare fragile, valuable or unusual items;
* Be present during collection and delivery unless otherwise agreed.
Customers are responsible for ensuring they have the legal right to transport all goods included within the booking.
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13. PASSENGERS
VanBoys Transport provides transportation services for goods only.
No passenger transportation is included within any booking.
Customers, family members, friends or any other persons must not travel within service vehicles unless expressly agreed in writing before the booking.
Drivers reserve the right to refuse passenger travel at all times.
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14. PETS AND ANIMALS
VanBoys Transport does not transport pets, livestock or animals.
Customers must arrange separate transportation for animals.
The presentation of animals for transportation may result in refusal of service.
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15. PROHIBITED ITEMS
We reserve the right to refuse transportation of:
* Illegal goods;
* Controlled substances;
* Explosives;
* Firearms;
* Ammunition;
* Dangerous chemicals;
* Flammable liquids;
* Hazardous waste;
* Perishable items;
* Any item prohibited by law.
The customer remains solely responsible for ensuring all transported goods comply with applicable laws.
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16. INSURANCE AND LIABILITY
VanBoys Transport acts as a booking and logistics coordination service and may engage third-party drivers, transport operators and removal companies.
Each service provider may maintain different:
* Insurance policies;
* Cover limits;
* Liability restrictions;
* Claims procedures.
Customers must declare in advance any:
* Valuable items;
* Jewellery;
* Artwork;
* Antiques;
* Collectables;
* High-value electronics;
* Sentimental items;
* Fragile goods.
Failure to declare valuable items may affect available insurance cover and claims.
Customers are strongly advised to arrange their own insurance for valuable, fragile or irreplaceable belongings.
Where a claim arises, VanBoys Transport may provide the details of the relevant driver, carrier or subcontractor to assist with the claims process.
Nothing within these Terms excludes liability that cannot lawfully be excluded under the laws of England and Wales.
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17. LOSS OR DAMAGE
Customers are expected to inspect goods upon collection and delivery wherever reasonably possible.
Any visible damage, shortage or loss should be reported immediately upon receipt and before acceptance of the goods.
Where damage is not immediately apparent, customers should notify VanBoys Transport as soon as reasonably practicable after discovery.
Customers may be required to provide:
* Photographs;
* Delivery records;
* Proof of ownership;
* Proof of value;
* Additional information reasonably required to investigate the matter.
Failure to report visible issues at the time of delivery may affect our ability to investigate any claim.
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18. PHOTOGRAPHS, VIDEO RECORDINGS AND MARKETING
VanBoys Transport may take photographs and video recordings during:
* Collections;
* Deliveries;
* Loading and unloading;
* Removals;
* Operational activities.
Such recordings may be used for:
* Security;
* Training;
* Quality control;
* Insurance purposes;
* Marketing;
* Social media content;
* Promotional activities.
By making a booking, customers acknowledge that photographs or recordings may be taken during the service.
If you do not wish your move, property or belongings to be used for marketing purposes, you must notify us in writing before the service commences.
We will make reasonable efforts to accommodate such requests.
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19. DATA PROTECTION
VanBoys Transport processes customer information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Information may be used for:
* Booking administration;
* Customer support;
* Operational planning;
* Legal compliance;
* Marketing communications where permitted by law.
By submitting information to us, you confirm that the information provided is accurate and that you have authority to provide it.
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20. FEEDBACK AND REVIEWS
We welcome honest customer feedback.
Customers must not:
* Submit false reviews;
* Publish misleading information;
* Use threats of negative reviews to obtain compensation or services not otherwise due.
We reserve the right to respond to reviews and to report or challenge reviews believed to be false, abusive or defamatory.
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21. CUSTOMER CONDUCT
Customers must treat all staff, drivers and subcontractors with courtesy and respect.
We reserve the right to suspend or terminate services where customers engage in:
* Abusive behaviour;
* Threatening behaviour;
* Harassment;
* Violence;
* Discrimination;
* Fraudulent conduct.
Charges incurred up to the point of termination may remain payable.
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22. FORCE MAJEURE
VanBoys Transport shall not be liable for delays or failures caused by circumstances beyond our reasonable control including:
* Severe weather;
* Flooding;
* Road closures;
* Traffic incidents;
* Vehicle breakdowns;
* Industrial disputes;
* Government restrictions;
* Public emergencies;
* Acts of God.
Where possible, we will arrange an alternative service date or appropriate solution.
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23. WEBSITE USE
Users must not:
* Use our website unlawfully;
* Attempt unauthorised access;
* Upload harmful software;
* Copy website content without permission;
* Interfere with website operations.
We reserve the right to suspend access where misuse occurs.
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24. CHANGES TO THESE TERMS
VanBoys Transport reserves the right to update these Terms from time to time.
The latest version will always be published on our website.
Continued use of our services constitutes acceptance of any revised Terms.
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25. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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CONTACT US
VanBoys Transport
Website: vanboys.co
Telephone: 020 8080 3435
WhatsApp: 0749 000 0089
Email: info@vanboys.co
By making a booking with VanBoys Transport, you confirm that you have read, understood and accepted these Terms and Conditions.