VANBOYS TRANSPORT
PRIVACY POLICY
Last Updated: November 2025
VanBoys Transport (“VanBoys”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect your personal data when you:
* Visit our website (vanboys.co)
* Request a quotation
* Make a booking
* Contact us by telephone, WhatsApp, email or social media
* Use any of our transport, removals, courier or logistics services
This Privacy Policy has been prepared in accordance with:
* UK General Data Protection Regulation (UK GDPR)
* Data Protection Act 2018
* Privacy and Electronic Communications Regulations (PECR)
By using our website or services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
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1. WHO WE ARE
VanBoys Transport operates as a transport, removals, courier, logistics, marketing and booking service.
Website: vanboys.co
Telephone: 020 8080 3435
WhatsApp: 0749 000 0089
Email: info@vanboys.co
VanBoys Transport is the Data Controller responsible for your personal information.
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2. INFORMATION WE COLLECT
We may collect and process the following categories of personal information:
Identity Information
* Full name
* Company name (where applicable)
* Username or account information
Contact Information
* Telephone number
* Email address
* Collection address
* Delivery address
* Billing address
Booking Information
* Details of items being transported
* Property information
* Access requirements
* Parking information
* Delivery instructions
* Booking history
Payment Information
* Payment references
* Transaction records
VanBoys Transport does not store full debit or credit card details.
Technical Information
* IP address
* Browser type
* Device information
* Operating system
* Website usage data
Communication Information
* Emails
* WhatsApp messages
* SMS messages
* Contact form submissions
* Customer service communications
Call Recording Information
Where calls are recorded, recordings may include:
* Telephone conversations
* Booking discussions
* Complaints
* Service-related enquiries
Media Information
We may collect photographs, videos and recordings taken during:
* Collections
* Deliveries
* Removals
* Loading and unloading operations
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3. HOW WE COLLECT INFORMATION
We collect information:
Directly From You
When you:
* Request a quotation
* Make a booking
* Contact us
* Submit forms
* Leave reviews
* Participate in surveys
Automatically
Through:
* Cookies
* Analytics software
* Website logs
* Device information
From Third Parties
Including:
* Transport partners
* Removal companies
* Drivers
* Payment providers
* Marketing platforms
* Review platforms
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4. HOW WE USE YOUR INFORMATION
We use your information to:
* Provide quotations
* Arrange transport services
* Process bookings
* Manage customer accounts
* Handle payments
* Communicate with customers
* Resolve complaints
* Investigate claims
* Improve services
* Prevent fraud
* Comply with legal obligations
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5. LEGAL BASIS FOR PROCESSING
We process personal information under one or more of the following lawful bases:
Contract
To provide services you have requested.
Legitimate Interests
To operate and improve our business.
Legal Obligations
To comply with legal and regulatory requirements.
Consent
Where required by law, including certain marketing activities.
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6. MARKETING COMMUNICATIONS
We may contact you regarding:
* Similar services
* Promotions
* Offers
* Service updates
You may opt out at any time by:
* Clicking “unsubscribe”
* Contacting us directly
* Replying STOP to marketing messages where applicable
We do not sell your personal information to third parties.
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7. SHARING YOUR INFORMATION
To provide services, we may share information with:
Transport Providers
Including:
* Drivers
* Couriers
* Removal companies
* Subcontractors
Only information necessary to complete the booking will be shared.
Professional Advisers
Including:
* Solicitors
* Accountants
* Insurers
Technology Providers
Including:
* Website hosting providers
* CRM providers
* Communication platforms
Payment Providers
For payment processing and fraud prevention.
Legal Authorities
Where required by law or to protect legal rights.
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8. PHOTOGRAPHS, VIDEOS AND SOCIAL MEDIA
VanBoys Transport may take photographs and video recordings during services for:
* Operational records
* Quality control
* Training
* Insurance purposes
* Marketing
* Website content
* Social media promotion
By making a booking, customers acknowledge that photographs or recordings may be taken during the performance of services.
If you do not wish photographs or videos to be used for promotional purposes, you must notify us before the service commences.
We will make reasonable efforts to respect such requests.
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9. CALL RECORDING
Telephone calls may be recorded for:
* Quality assurance
* Staff training
* Customer service
* Booking verification
* Complaint handling
* Fraud prevention
Recordings are retained only for as long as reasonably necessary.
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10. COOKIES AND WEBSITE TRACKING
Our website may use:
* Essential cookies
* Analytics cookies
* Performance cookies
* Marketing cookies
These help us:
* Improve website performance
* Understand visitor behaviour
* Measure advertising effectiveness
* Improve customer experience
You may manage cookie preferences through your browser settings.
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11. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal information against:
* Unauthorised access
* Unauthorised disclosure
* Loss
* Misuse
* Alteration
* Destruction
Access to personal information is restricted to authorised personnel and service providers who require it to perform their duties.
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12. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
* Deliver services
* Meet legal obligations
* Resolve disputes
* Enforce agreements
* Maintain business records
Retention periods may vary depending upon the type of information and legal requirements.
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13. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process information outside the United Kingdom.
Where international transfers occur, we take appropriate safeguards to ensure your information remains protected in accordance with UK GDPR requirements.
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14. YOUR RIGHTS
Under UK data protection law, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of information
* Restrict processing
* Object to processing
* Withdraw consent where applicable
* Request transfer of information
Requests should be submitted using the contact details below.
We may require proof of identity before processing certain requests.
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15. COMPLAINTS
If you have concerns regarding how we use your personal information, please contact us first so we can attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
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16. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies separately.
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17. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of our services following publication of updates constitutes acceptance of the revised Privacy Policy.
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18. CONTACT US
VanBoys Transport
Website: vanboys.co
Telephone: 020 8080 3435
WhatsApp: 0749 000 0089
Email: info@vanboys.co
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.